emusonacid!

I just spoke to dan, who's the manager of tech support at emu in ca. well, that's where they are now.... he tells me that the department will soon shut down & relocate to florida. I'm guessing this is going to at best seriously compromise the tech support on their hardware lines.

maybe there's someone (mike barnes?) we can call on this side of the pond who knows what they're talking about.

as for my flash authoring problem (& dugawug's), well, this guy dan says he's done it himself & it works fine. naturally.... & so there "must" be something wrong either with my hardware or with the flash I bought. from emu. duh. maybe if his subordinates shared my correspondence with him....

& so I am trying to get a note from them (now back w/ sales dept.) to return these flash simms for replacement. which they can't test before they send them because of... (see para 1)

& so I'm just going round in circles w/ this now. I dunno if I'll ever get my own sounds into a proteus now.
it's a shame; the machines are all quite nice but the company has been fucked up royally (as have most modern companies) & as usual, it's us end-users who lose out when we invest loyalty & hard-earned cash in product lines that are just killed off like unwanted kittens being drowned in a bucket.

does anyone know if this new "desktop sampling system" can make flash simms for proteus? or if it can be squished into a 3U box & flightcased so that musicians can use it that aren't confined to a desk? yeah, that's what I thought.

d.

Duncan,

You can email us at EMU European Technical Support via the EMU website at www.emu.com (just make sure you select 'europe' on the region-selector of the email form), or you can call us directly:

For EMU Hardware products only: +353 1 433 3205

For 1212M, 1820, 1820M only: +353 1 433 3201

Hope this info helps out!

Best Regards,

David

dave- thanks for that, but I think the matter is in hand now; there's been some changes to the returns system in the states that have slowed this down, & in any case this particular issue seems to be at the periphery of the stuff that the hardware guys can support.
fwiw, your colleague that I just spoke to (french chap?) said that there was really no-one else besides you in european support that would have a handle on this flash authoring stuff; leave me a message w/ y'r email address & I'll forward you the details & correspondence so far if you're interested... the saga appears elsewhere on this site too.
I elected to deal with the US office directly (possibly a bad idea... time difference &c) because of the somewhat esoteric nature of the problem & also because I bought the roms directly from lynne buck there.

d.