emusonacid!

Ok. I was the one who mentioned litigation. I did not mention it in my email to EMU. I was nice but I did mention that it is bad business to release a product then not fix it's bugs before moving on to the next product. How could they expect anyone to buy their new line of products when they show that they don't support or properly end the previous line. I see your point about how Creative might cut and run if faced with legal costs related to something the obviously are not putting too much effort into. The SDK idea is brilliant. We should push for that. It does not cost them much and there are already 3rd parties interested. The main push is for a final bug free EOS. I'd even settle for 4.6.x features bug free.

MY SAMPLER IS FIXED
NO MORE RANDOM PANNING, NO LOUD OUTBURSTS, NO GEN TRAP ERRORS, AND NO FREEZING. ALL WHILE RUNNING 4.7, THE COMPRESSOR EFEECT, SIMPLE REVERB, BPM DELAY. I sat in the studio for 8 hours yesterday without any problems, thanks to dugawug and klaseed and everyone else, your advice to change the d-ram changed everything. i took out the 8mb chip that was in there and replaced it with a 16mb chip from an old 486 i had lying around. i hope eveyone else tries this as well. if it worked for me it should work for you...merry christmas..
i'm going back to the studio.....lates

I mentioned this to dugawug as well, but you guys should probably keep the bad SIMMs long enough to email EMU the numbers on them, so they know which batch of RAM is bad.

Glad to hear the fix is working for people - that's my good deed done for the year

cm_locuss wrote:MY SAMPLER IS FIXED
NO MORE RANDOM PANNING, NO LOUD OUTBURSTS, NO GEN TRAP ERRORS, AND NO FREEZING. ALL WHILE RUNNING 4.7, THE COMPRESSOR EFEECT, SIMPLE REVERB, BPM DELAY.

woa, woa, woa...hold up??!!
you're saying that swapping the little 8MB Preset RAM not only fixed what was only mine and yours: "freezing like mad in 4.7, gen traps in 4.6 only w/ RFX card installed" problem, but it fixed random panning and outbursts too!!????

you gotta be kidding me?!!!! hold up, this is major if this is true...i for one haven't used my unit really at all yet, so i haven't seen the random panning/outbursts issues...so i can't see if they're gone now...

other people who get frequent outbursts or random panning GOTTA try this!! try changing the 8MB (i'm not sure if it's Flash RAM or Preset RAM) RAM on the motherboard, right behind the dial/keypad at the front of the unit...there are two slots there, the one closest to the front says "Flash" next to it and the one behind it says "DRAM"...try changing out the DRAM with another 72 pin SIMM preferrably 8MB (although i hear it can go up to 16MB FYI).

if that solves random panning and outbursts, then fuck yea!!
you know, it would make sense b/c some people have these various problems (outbursts, freezing, random panning) and some people don't...all on the same OS...so how could it be EOS, you know?

it's like a fucking EMU utopian dream come true if it works...everyone happy, bug free and crashless on 4.7!!

but then i'm just wondering how me and Klaseed ended up figuring out something that years of EMU technicians have not??

klaseed wrote:I mentioned this to dugawug as well, but you guys should probably keep the bad SIMMs long enough to email EMU the numbers on them, so they know which batch of RAM is bad.

I told Dan (tech support manager) at EMU and he seemed to not care...i offered to give him numbers off the RAM and he didn't want them!! he said "well, in your case it was the (whatever kind it is Flash or Preset) RAM...in someone else's it could be something different"... it was like he started arguing with me again...he pisses me off...anyhow, point is, he didn't care...

klaseed wrote:Glad to hear the fix is working for people - that's my good deed done for the year

fuck yea, it is...good job, i'm anxious to hear everyone say it fixed their problems.

dugawug wrote:I told Dan (tech support manager) at EMU and he seemed to not care...i offered to give him numbers off the RAM and he didn't want them!! he said "well, in your case it was the (whatever kind it is Flash or Preset) RAM...in someone else's it could be something different"... it was like he started arguing with me again...DUMB FUCKER! he pisses me off...anyhow, point is, he didn't care...

That's just fucked. Grrrrrrr... See, here I was, all ready to believe that Emu wasn't really being that bad about this shit, but if they don't even want to listen when their customers fix a major problem for them, it pisses me off! I guess I'll start writing emails after all.

Damn, wont get to my sampler until 29th December now - will post as soon as I get back, hopefully with some good news.

i'm thinking that maybe there isn't enough d-ram to run the system properly, so maybe by putting a 16 mb chip in like i did it solves the problem.
just a thought that might be the reality of this whole situation.


i hope everyone who has these problems tries this...i'm still going to call or e-mail e-mu to talk to them about this situation. they should still be responsible for selling product with bink d-ram...ez

cm_locuss wrote:i'm thinking that maybe there isn't enough d-ram to run the system properly, so maybe by putting a 16 mb chip in like i did it solves the problem.

hmmm...could be. but i kinda doubt it b/c our units were obviously not working well w/o this replaced RAM. so something was definitely strange about the RAM as it was. it wasn't a size issue that caused the freezing we got, b/c i subbed out with an 8MB SIMM. i definitely don't crash anymore, but don't have any presets yet to check the random panning/outbursts bugs.

cm_locuss wrote:i hope everyone who has these problems tries this...

for real! please everyone, if you experience either of the two dreaded bugs (random panning/outbursts), try replacing this RAM (read my post above for instructions). give us your results! be sure to tell us if you subbed out w/ a 8MB or 16MB SIMM. check both if you can! let us know how it goes!

whoashhh...!!!

can anybody explain detailed instruxions how to check this thing...
i am far away from my bedroomstudio, but i like to have instruxions and make a test check as soon as i get home...

for ex: which slot, what kind of memory and so on...

this can represent a major turnover for many of us...

please let me know...

d2k

Okay, here's what you do:

Power off, and take the lid off your sampler.

Look behind the data knob, and you'll see two slots with SIMMs in them. If you look closely, the front one is FLASH, the back one is DRAM (printed next to each slot on the motherboard).

On the back SIMM slot (DRAM, farther away from the front panel), there are two little metal tabs on the sides. Push these out, then tilt the SIMM towards the back of the sampler, and pull it up and out.

Then get a new 8 or 16MB 72-pin SIMM (<7ns seek time I think is required for Emus, but I might be slightly off there - anyway, it's the same kind of SIMM used for every memory chip in your EMU), and stick it into the DRAM slot; seat the contacts first with the chip at an angle, then push toward the front of the Emu, until the SIMM clicks into place. SIMMs are 'keyed' so they only fit one way - that is to say, there's a notch cut out of one bottom corner, and a corresponding tab on the slot, so you can't really put it in backwards.

Then reboot, and hopefully you're good to go.

I believe there was a post a while ago about where to get SIMMs...

tnx a lot...i'll give it a try as soon as i am back from holidays...

merry christmas and happy new year everyone...


d2k

p.s.

if this works, thats big present for all of us...i will wait with posting letter to the industry people/...

illinformed wrote:Damn I wish I had kept the 5 or 6 extremely detailed emails that I sent to the emusaic group. I should really ask if they have been archived somewhere.

I have emails archived from that list dated back to the 10th month 02. Is it likely you mails were posted in that time? If so let me know the address u used to post them and ill search my archive.

Hi folks,

just stumbled across the forum here and thought I would chip in.

The reason we have started asking for the information on the RFX panning problem, is that until the last couple of weeks there had been hardly any reports of this problem delivered to Technical Support. We received a few in a row (no doubt due to the efforts of some of you) - which is very helpful - the only caveat being that we need to reproduce the problem before it can be fixed. Reproducing a problem can be one of the hardest parts of solving it!

With this in mind, we have the following series of questions that anyone experiencing this problem should answer:

> Your full name, address and a daytime phone contact number.
> Exactly which model of Ultra sampler you have.
> Exactly which version of EOS is running?
> Have you tried any other versions, and if so, do you still have
> the problem in the other versions?
> The Serial Number of your Ultra
> Date of Purchase of your Ultra, and place of purchase (which dealer
> if purchased new, or note if it was 2nd hand)
> Date of purchase of RFX card, and place of purchase (as above)
> Finally, do you have any output boards installed (like the extra
> RFX 8 analogue outputs, or the RFX ADAT optical In/Out?, or the
> extra RFX 4 Inputs?)

> Also, if you can describe as clearly as possible what happens -
> does the problem occur with all sounds, or only short sounds,
> or only some short sounds? Does the problem occur all the
> time, or only sometimes? If it is only sometimes, is it predictable
> in any way at all?

We need these reports to be fully filled in, and delivered to EMU.Support@customercare.creative.com (sending them to other EMU email addresses will not speed things up!).

If somebody *has* stumbled across a solution, please do also email us at that address and let us know all of the above details, together with what you have changed and how that has solved your problem.

The more comprehensive system and symptom (and fix if applicable) information we have from users experiencing this problem, the more likely it is that we can identify what is causing it.

One final note - with the best will in the world (which is what we try to have!), we can't possibly monitor internet forums such as this one all (or sometimes any) of the time. This is the first time I've had a chance to read one in months, so please don't expect that we will necessarily see follow-up posts. If you want us to know about it, *please* let us know at EMU.Support@customercare.creative.com



thanks,

Dave
---
David Anderson
Technical Support (Europe)
EMU Systems

Come on guys, where's everyone at? Isn't this more important than your New Year's party plans??!!
We've got EMU people even on the forum now. We need to test the DRAM swap fix (really it's either CPU or Preset RAM but it's all so confusing no one really knows) like mentioned above and see if it really is the overall bug fix! I personally just need a few more people to say it has stopped their 'random panning' and 'outbursts' bugs and i'm a believer.
Where's everyone at? Come on D2K, i know you got some random panning issues!!

hi,
i dont use my rfx card intensively, but i do use the emu a lot and really havent noticed a panning problem yet. my ultra seems to work fine for me.
my unit is a 6400 ultra with eos 4.61, 128mb and additional 8 analog outs connected to the rfx. due to delivery problems, i still havent installed effects of rfx disk 2, i only had ONE floppy with my rfx.

i bought the rfx in october 2002 and the e6400ultra is a used one.

i am planning to install now 128 voices, d-wam and the adat rfx expansion so i hope this wont cause problems. i also want to check 4.7 on another ultra. i saw this site today for the first time, cool that its there.

cheers