emu tech support

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emu tech support

Postby duncan » Tue Mar 09, 2004 8:45 pm

I just spoke to dan, who's the manager of tech support at emu in ca. well, that's where they are now.... he tells me that the department will soon shut down & relocate to florida. I'm guessing this is going to at best seriously compromise the tech support on their hardware lines. :shock:

maybe there's someone (mike barnes?) we can call on this side of the pond who knows what they're talking about.

as for my flash authoring problem (& dugawug's), well, this guy dan says he's done it himself & it works fine. naturally.... :roll: & so there "must" be something wrong either with my hardware or with the flash I bought. from emu. duh. maybe if his subordinates shared my correspondence with him....

& so I am trying to get a note from them (now back w/ sales dept.) to return these flash simms for replacement. which they can't test before they send them because of... (see para 1)

& so I'm just going round in circles w/ this now. I dunno if I'll ever get my own sounds into a proteus now.
it's a shame; the machines are all quite nice but the company has been fucked up royally (as have most modern companies) & as usual, it's us end-users who lose out when we invest loyalty & hard-earned cash in product lines that are just killed off like unwanted kittens being drowned in a bucket.

does anyone know if this new "desktop sampling system" can make flash simms for proteus? or if it can be squished into a 3U box & flightcased so that musicians can use it that aren't confined to a desk? yeah, that's what I thought.

d.
duncan
 
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Joined: Thu Feb 26, 2004 4:56 pm
Location: london, UK

EMU European Technical Support

Postby Dave Anderson » Thu Mar 25, 2004 4:01 pm

Duncan,

You can email us at EMU European Technical Support via the EMU website at www.emu.com (just make sure you select 'europe' on the region-selector of the email form), or you can call us directly:

For EMU Hardware products only: +353 1 433 3205

For 1212M, 1820, 1820M only: +353 1 433 3201

Hope this info helps out!

Best Regards,

David
David Anderson
Technical Support (Europe)
E-MU Systems
+353 1 433 3205
Dave Anderson
 
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Location: Dublin, Ireland

Postby duncan » Thu Mar 25, 2004 4:58 pm

dave- thanks for that, but I think the matter is in hand now; there's been some changes to the returns system in the states that have slowed this down, & in any case this particular issue seems to be at the periphery of the stuff that the hardware guys can support.
fwiw, your colleague that I just spoke to (french chap?) said that there was really no-one else besides you in european support that would have a handle on this flash authoring stuff; leave me a message w/ y'r email address & I'll forward you the details & correspondence so far if you're interested... the saga appears elsewhere on this site too.
I elected to deal with the US office directly (possibly a bad idea... time difference &c) because of the somewhat esoteric nature of the problem & also because I bought the roms directly from lynne buck there.

d.
duncan
 
Posts: 34
Joined: Thu Feb 26, 2004 4:56 pm
Location: london, UK


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